How We Think About Retail
So much has been said and written about retail and the role of online retailing versus brick-and-mortar stores…
The Nature of Retailing
Retailing in its truest form is best described as relentless. Apart from the obvious, which…
How Do We Get Staff To Return Phone Calls?
In recent months Safari Outdoor was seen to take a pounding in social media circles for it’s bad performance in as far as returning phone calls is concerned. The challenge in stores with exceptionally high foot traffic is always to get sales staff to return phone calls once a message is left. The immediate…